COMPLAINTS PROCEDURES

At Kyle Academy, we regard complaints as a valuable source of information about the quality of our provision and an important part of our self evaluation procedures. We make every effort to listen to complaints, and to respond positively and sympathetically.

 

If you have any comments or complaints please approach your child’s Guidance Teacher, Year Head in the first instance. If they do not resolve your issue please approach the Head Teacher. If the Head Teacher does not resolve the issue to your satisfaction, you should:

 

  • Visit one of South Ayrshire Council’s Customer Service Centres, or any local office.

  • Phone South Ayrshire Council Customer Services Team on 0300 123 0900

  • E-mail: listeningtoyou@south-ayrshire.gov.uk

  • Write to: Customer Services, South Ayrshire Council, Freepost NAT 7733, Ayr, KA7 1DR

Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.

 

Complaints from Pupils

 

  • Pupils wishing to make a complaint about another pupil should contact their own guidance teacher in the first instance.

  • Pupils wishing to make a complaint about a member of staff should contact their Guidance Teacher or Year Head.

  • Pupils, of course, may also make complaints through their parent / carer or through their class representative on their Year Group Learning Council.

 

Aggressive or Unreasonable Complaints

 

Inevitably, people making complaints can often feel upset or angry. Sadly this can lead to aggressive or unreasonable behaviour at times. It can also lead to considerable stress for our staff. It is clearly the duty of the school to protect all members of the school community from aggressive behaviour, unfair complaints and unreasonable demands.

 

Please be aware that many of the complaints we deal with are the result of misunderstandings and the complainant having inadequate information about a situation.  Our key core value at Kyle Academy is ‘mutual respect’. We ask that all complainants treat staff with due respect, and of course, they can expect to receive the same in return.